Kiowa Casino & Hotel values your patronage and respects your privacy. We are committed to protecting any personal information you provide to us. This Privacy Policy (“Policy”) describes the privacy practices of the Kiowa Casino Properties, including how personal information about you may be obtained, used, and disclosed by us. This Policy also describes how you can opt-out of some uses of personal information. 

What information do we collect?

“Personal Information” is information through which you can be identified. We collect Personal Information that you provide voluntarily to us through a variety of means. Some examples of Personal Information that we collect include your name, date of birth, postal address, e-mail address, telephone number, fax number, gender, gaming activity, and purchase information. If you visit Kiowa Casino & Hotel, Personal Information may include your image in a live video feed that can be viewed on the Kiowa Casino & Hotel website. Some Personal Information is considered “Confidential Personal Information.” Confidential Personal Information is your name in combination with one or more of the following: credit or debit card number, financial account number, driver’s license number, state or tribal identification card number, Social Security number, passport number, and naturalization number. “Non-Personal” information is information that is not labeled with individual indentifiers or from which have been permanently removed, and by means of which no specific individual can be identified.

We may obtain Personal Information from carefully selected business partners including entities that direct you to Kiowa Casino & Hotel (“Partners”). We will handle that information consistent with this Policy. If you choose to provide Personal Information, including Confidential Personal Information, directly to our Partners, we encourage you to consult their privacy policies for more information about their privacy protection practices. Certain transactions and services offered while visiting the Kiowa Casino & Hotel website and while signing up for promotions, may be processed or provided to third parties under contract with us for fulfillment and other purposes. When your Personal Information is submitted to these third parties for such purposes, we require those third parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided.

How we handle personal information

We do not sell information about our patrons to third parties. We may use Personal Information and Non-Personal Information for our own marketing purposes, including notifying you of special promotions, offers and events via postal mail, e-mail, telephone, text message and other means. We may also use Confidential Personal Information, Personal Information and Non-Personal Information for non-marketing purposes. Some examples of such use include (1) processing and fulfilling reservations or purchases; (2) conducting statistical or demographic analysis; (3) customizing your experience at Kiowa Casino & Hotel or the Kiowa Casino & Hotel website; and (4) responding to your inquiries or other communications.

Sharing Information

Your Personal Information and Non-Personal Information may be shared with resorts or other properties that are owned, operated by or affiliated with the Kiowa Casino & Hotel. We may also share your information with carefully selected business partners for joint promotion activities (“Partners”). If you do not want us to use your Personal Information for marketing purposes with Kiowa Casino & Hotel, related businesses or Partners, you may opt-out of such uses by notifying us in accordance with the section below entitled YOUR COMMUNICATION PREFERENCES – OPTING OUT. Although you may request to opt-out of sharing Personal Information for marketing purposes, we may share Personal Information among related businesses for non-marketing purposes. Confidential Personal Information will only be shared among Kiowa Casino & Hotel related businesses to the extent necessary to permit validation of your identity, completion of a purchase or credit transaction, recording of gaming-related activity, or other legitimate non-marketing business purposes.

Sharing for Non-Marketing Purposes

Although you may request to opt-out of sharing Personal Information for marketing purposes, we may disclose Personal Information, including Confidential Personal Information, to our Partners and other third parties for the following purposes:

• If you are banned or self-ban from gaming on Kiowa Casino Properties
• for non-marketing purposes, such as processing and fulfilling reservations or purchases;
• if it is in connection with a business transaction involving a sale, purchase, reorganization, or transfer to a third party of any of the assets of Kiowa Casino & Hotel;
• to comply with a court order, subpoena, search warrant or other valid legal process consistent with the
  Kiowa Casino & Hotel’s jurisdictional considerations;
• to compy with legal, regulatory or administrative requirements of any governmental authorities, consistent with the Kiowa Casino & Hotel’s jurisdictional considerations;
• to protect and defend Kiowa Casino & Hotel, or any related businesses, and all their officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
• to satisfy any contractual obligation to indemnify our contractors, Partners or other third parties in connection with any legal action, claim or dispute; 
• to enforce the Terms of Use of the Kiowa Casino & Hotel website;
• to prevent imminent physical harm or threats to any persons public safety;
• to third-party vendors that Kiowa Casino & Hotel may use to perform functions on behalf of
  Kiowa Casino & Hotel, such as companies that process credit card transactions;
• to prevent fraud;

When we provide Personal Information to our Partners and other third parties for such purposes, we require those Partners and third parties to exercise reasonable care to protect your Personal Information and restrict the use of your Personal Information to the purposes for which it was provided to them.

Kiowa Casino & Hotel Website

In addition to collecting Personal Information you submit on the Kiowa Casino & Hotel website, our servers also collect Non-Personal Information. “Non-Personal Information” is information about you or your activities through which you cannot be personally identified. Such information may include, for example, the unique number assigned to your server or internet connection, your geographic location and your interactions with the Kiowa Casino & Hotel website including what pages you look at and what information you download. In situations where it is possible to do so, Non-Personal Information may be linked to Personal Information. The Kiowa Casino & Hotel website may also use cookies to personalize your experience and to gather data such as which web pages you visit and what material you download. A cookie is a small file that contains information sent by a website that is saved on your computer’s hard drive. Cookies also are used to put a unique identifier on your computer. This helps us generate statistics regarding usage of the Kiowa Casino & Hotel website, such as a percentage of repeat visitors. In situations where it is possible to do so, this unique identifier may be linked to Personal Information.

Protecting Privacy

Information collected by Kiowa Casino & Hotel is stored on secure servers. The secure servers are protected by firewalls and other industry standard security measures. However, no security system is impenetrable, and these systems could become accessible in the event of a security breach. As a standard security practice, we will take reasonable steps to ensure that the communication methods used to support Kiowa Casino Properties website do not permit connection or communication by methods that have known security weaknesses or vulnerabilities. You are responsible for ensuring that the computers, electronic devices and electronic communication methods you use will provide adequate security for communicating with us. We are not responsible for the disclosure or interception of your information before we receive it. If you experience trouble using the Kiowa Casino & Hotel website, we hold no accountability for virus, spam, or stolen information that may result from exploring the Kiowa Casino & Hotel website.

Prohibited Information Submissions

Gaming at the Kiowa Casino & Hotel is restricted to persons aged 21 and above. We have no intention of collecting any Personal Information from individuals under 21 years of age. Any offers, promotions, or contests we conduct are not open to persons under 21. If a minor has provided us with Personal Information such as name, address, telephone number or email address, their parent or guardian should contact us immediately at info@kiowacasino.com and request that it be deleted from our files. Banned patrons are prohibited from submitting any information to Kiowa Casino & Hotel. Kiowa Casino & Hotel will not use the Personal Information of patrons who self-ban or have been banned, as applicable, for any marketing purposes. Any inadvertent release of information will be corrected immediately.

Opting Out

If you wish to opt-out of receiving solicitations from us or do not want us to share your Personal Information with Partners for marketing purposes, you can email us at info@kiowacasino.com, call (580) 299-3333, or write to:

Kiowa Casino & Hotel
Attn: Marketing – Privacy Policy
198131 Highway 36
Devol, Oklahoma 73531

Even if you registered your telephone number on a Do-Not-Call list, certain exemptions may allow us to contact you by telephone. However, to ensure our guests’ preferences are honored, we also maintain our own internal Do-Not-Call list. If you would like to opt-out of receiving telemarketing sales calls from us by adding your telephone number to our internal Do-Not-Call list, you may do so by using the same opt-out procedures listed above.

Changes to this Policy

We reserve the right to revise this Policy at any time without notice. When this Policy is revised in a material way, notice will be posted on the Kiowa Casino & Hotel website along with the revised Policy. If, after reviewing this Policy, you have any privacy questions or concerns, you may contact us at info@kiowacasino.com.